• Install and configure software and operating systems
  • Install and configure user workstations, network devices, and other IT equipment
  • Perform regular system administration tasks including backups, software patches and upgrades, system monitoring, and directory services administration
  • Provide technical assistance and support to users
  • Perform work according to defined ITSM processes including change management, knowledge management, and asset management
  • Maintain inventory of IT equipment
  • Assist with purchasing of IT equipment and software
  • Research and find solutions to technical problems
  • Contact manufacturer and vendor support when required to resolve technical issues
  • Create and maintain technical documentation
  • Any additional IT-related tasks required


  • 2+ years of experience in a help desk support role
  • 4-year degree in Computer Science, Information Technology, or other related field.  Equivalent work experience is acceptable in lieu of degree
  • Ability to effectively problem solve and troubleshoot PC and other technical problems
  • Strong writing, communication, and interpersonal skills

Core Technologies (competency required)

  • Microsoft Windows (client) – includes imaging, deployment, and device management
  • Microsoft Office Suite
  • Personal computer hardware (Dell preferred)
  • IT Service Management systems

Secondary Technologies (preferred)

  • Windows Server Roles – Active Directory, DNS, DHCP, Group Policy
  • Microsoft 365 and Office 365
  • Mobile Device Management (MDM)
  • Foundational networking
  • Scripting and programming competency (Python, PowerShell, .NET, or others)

Contact Information

Please send a resume and cover letter to: email hidden; JavaScript is required